Contact Center Operator
Description
Position purpose The Call Center Agent is responsible for communicating with customers, handling incoming and/or outgoing calls, providing accurate information, processing customer requests, and ensuring a high standard of customer service in accordance with company procedures. Key Responsibilities Handle inbound and/or outbound customer calls. Provide accurate information and assist customers with their requests. Follow approved scripts, procedures, and service standards. Log all customer interactions accurately in the CRM. Escalate complex issues when necessary. Maintain professional and respectful communication at all times. Requirements Strong verbal communication skills. Clear and professional speech. Customer-oriented approach. Ability to listen actively and understand customer needs. Ability to remain calm and professional in difficult situations. Good computer skills and ability to learn new software. Previous call center/customer service experience is an advantage.
Caractéristiques
Position purpose The Call Center Agent is responsible for communicating with customers, handling incoming and/or outgoing calls, providing accurate in...
Employeur
StartContact
Salaire
35 000 DA
Véhicule
Non
Wilaya
Alger